August 31, 2009 § 2 Comments
Though Rational Behavioral Economics suggests that “A person behaves in a perfectly rational manner when a perfectly rational environment”, it almost never happens. To put it simply, rational environment(enough knowledge for the decision-maker, enought time to decide, enough options) never exists, as everyone is time bound and does not posess in and out knowledge of the situation + the most vital piece : Human beings are not rational with erratic behaviors.
I just watched this video on the Paradox of Choice by Schwartz. It says, too many choices do not actually increase our happiness and way of living. But, up to a certain point they are indeed proportional. After that, more alternatives result in the following:
1. Paralysis – We are stuck, not sure which one to go with. Fear of choosing the one. “Research has found that increasing the number of mutual funds available to employees in their 401(k) plans can result in lower participation rates. One employer found that for every 10 mutual funds included in its program, participation dropped 2 percent, even though opting out of the plan meant passing up the opportunity to receive up to $5,000 in employer matching funds (Schwartz, 2004)”
2. Unsatisfaction – Easy to imagine that we could have made another choice, this regret subtracts the satisfaction which we had got, making the decision even worse. Though u pick a choice, u never stop thinking and comparing about other options you could have had..(living in the moment)
The huge number of choices might be appealing at first, but it is a huge put off when it comes to purchase decisions. Here is a funny example which Barry cites in the video:
(conversation happens between Barry and a Salesperson in a Jeans showroom)
Barry: I want a good pair of jeans, this is my size, blah blah blah..
Salesperson: Do you want to go for Slim fit or Relaxed fit or Easy fit or Stone wash or Acid wash or Button fly or Zipper fly or Boot cut, etc..
Barry: (jawdropped) I want the kind which used to be the only kind..
(The salesperson had no idea what that was!)
Added to the different styles are brands, there is Levis, Trigger, Pepe, Diesel, Wrangler, cK…wow. Imagine the magnitude of consfusion.
Anyway, what could be done to make the purchase of a person easier? to make the whole process simpler and happier?
1. An option for customers to decide the features/comfort they want, gradually narrowing down their choices
2. Narrow your options. Visit just one show room in place of 10.
3. Be content with what you have got.
If you feel, there are more things which could make us live happier in the ocean of choices and distractions, pls. add it in the comments section…